The notable new features, improvements and fixes, newest first - plus plenty of smaller tweaks we ship along the way. Have an idea or found a bug? Tell us on Discord.
The OpenAI GPT-5 option is now called OpenAI GPT and answers with OpenAI's newer GPT-6.1 Terra. It costs the same credits per answer as before, and servers that had GPT-5 selected now use it automatically. Find it in Settings under Other Models, available on Premium plans and up.
Ticket status markers like 🔴-ticket-0042 and topic renames need the "Manage Channels" permission in your ticket channels. If Wallu is missing it, the admin panel and !wallu now say so and how to fix it - more in the ticket automation guide.
Images up to 8 MB are now read when Wallu answers (the limit was 2 MB), so full-resolution screenshots and photos straight from a phone camera no longer get skipped. AVIF images work too. See Reading images & screenshots.
Big servers no longer hit the response size limit of tools like Claude Code when they work with Wallu over MCP:
When a member writes "Hi" and then their question, Wallu answers the second message - Insights no longer lists the first one as unanswered. Recorded conversations also no longer repeat the question and Wallu's own answer at the end.
With Rename tickets to match their topic on, Wallu now names a ticket after its topic only, e.g. vote-rewards-missing. Servers that already had renaming turned on keep naming tickets the way they did. Want the member's name in it? Add {member_name} to the rename instructions in Ticket System in settings, e.g. Start the name with {member_name} - more on placeholders.
The Insights page is now a chat. Open it to see the improvements that would help most - what members keep asking that Wallu couldn't answer, what your staff answer by hand again and again, and where answers got downvoted - then ask follow-up questions in your own words.
Available on the Professional plan and up - how it works.
When the Settings page was opened directly (or refreshed), the Blocked, Require role and Limited lists under When not to answer could show up empty, and changing one of them then removed the roles that were already set. They now always show what's saved.
Ticket channels now show 🔴-ticket-0042 when Wallu hands the ticket to staff and 🟡-ticket-0042 once a staff member replies, without any setup. This applies to existing servers too. To turn it off, change the markers or check that it's on, go to Ticket System in settings (Wallu needs the "Manage Channels" permission) - more in the ticket automation guide.
When Wallu can't find an answer, it no longer says it is "only authorized to discuss documentation" - it says it couldn't find anything and points people to your staff.
Servers that never edited these messages get the new wording automatically, messages you have edited stay as they are. You can change them on the Messages page.
We went through every page of the panel:
Wallu can now mark ticket channels with their status, so you spot the ones waiting for your team at a glance:
🔴-ticket-0042 - Wallu escalated the ticket to staff🟡-ticket-0042 - a staff member replied and Wallu stepped backPick your own markers or put them after the name. /resume removes the marker again. Turn it on under Ticket System in settings (Wallu needs the "Manage Channels" permission) - more in the ticket automation guide.
Pausing Wallu in a ticket now sticks until it expires or you /resume, even if the ticket channel gets renamed in between.
In channels where Wallu waits for staff first, using Make Wallu Answer or mentioning Wallu during the wait no longer leads to a second answer to the same question once the wait ends.
Free servers can now add up to 20 FAQs, up from 10. Compare plans
The panel's home page now shows what Wallu answered for you at a glance:
A website imported with "follow links" and an imported Discord category now list every page or channel they picked up, right under the document in Documents.
An expired login now takes you straight to the Discord login, and short connection blips (like during an update) are retried quietly instead of showing an error. If something really is wrong, the panel says so and gives you a Try again button.
Wallu no longer searches the web when your documents don't have the answer, and the web search page is gone from the panel. Answers come from your own FAQs, documents and connected repositories. Want Wallu to know about a website? Import it as a document.
When an import finishes or another admin changes a document, Documents shows it right away - no reload needed. Anything you are editing at the time is kept, and status labels like "Processing" update as soon as the work is done.
We rebuilt how Wallu reads and searches your knowledge base, so questions about specific things land on the right passage:
Documents pick this up the next time they are updated, so nothing to do on your side. Tips for a knowledge base that answers well are in the knowledge sources guide.
Wallu only ever removes its own messages. More about cleaning up answers
The Billing page now has a Cancel button for your current plan. Your plan stays active until the end of the period you already paid for.
Custom instructions like "don't answer questions about refunds" or "always reply to questions about the beta" now also steer whether Wallu answers at all, not just what it says. Writing custom instructions
Clicking the buttons on Wallu's FAQ suggestions no longer shows Discord's "did not respond in time" error.
Running /opt-out again opts you back in, and the Opt back in button keeps working.
Wallu now always answers in the language the question was asked in, even for short messages like "como compro?".
The "Last month" range now includes the final day, and hourly charts show every hour instead of one point per day.
When an imported Discord channel that rarely changes, like #faq, #rules or #announcements, gets a new or edited message, Wallu now picks it up in about 20 minutes instead of waiting for the next scheduled update. Discord documents
Ask Wallu's setup assistant to explain or change your settings, FAQs and documents with /wallu-help - no admin panel or setup channel needed.
/wallu-help request:Disable yourself in #general
/wallu-help request:Add an FAQ explaining how to appeal a ban
By default only administrators can use it.
Limited roles and users still get answers, but at most 3 direct mentions and 10 answers per 24 hours. If they hit the cap in a ticket, Wallu hands the ticket to your staff. Handy for free-tier members or anyone who chats with the bot for fun. Set it up in settings - more about who Wallu answers.
Wallu now has an MCP server, so the AI assistant you already use can read and update your Wallu setup: add FAQs, keep documents in sync with your code, check settings and look through insights.
Create an MCP key under Connect your AI on the Addons page and follow the MCP guide. Read the story in Wallu now has an MCP server.
Public API keys, like the one in a website widget, can now be limited to specific channel ids and addon names, so the key can't be used to reach knowledge meant for other channels. Set it per key on the Addons page - how it works.
The developer API can now list your documents and download any of them as a text file, so you can edit them with your own tools and push them back. API docs
Once a ticket is handed to staff, Wallu used to stay silent until mentioned. It now still answers follow-up questions your FAQs and documents clearly cover, so users aren't left waiting for something that's already written down. This is on by default for all servers; turn off Allow Confident Answers When Escalated under Ticket System in settings if you prefer full silence.
When your instructions tell Wallu to point users to a role like @Support, the answer now pings that role instead of writing it as plain text. Only roles you name in your instructions or custom actions can be pinged, never @everyone. Custom instructions
Wallu no longer answers from past chat conversations. Answers come from your FAQs and documents, which you control. To use good past discussions as knowledge, import the channel as a document.
The default bot instructions now include the current date and weekday, so questions like "is the event this weekend?" get sensible answers. Servers that changed their instructions can add {current_date} and {week_day} themselves - see prompt placeholders.
Insights now shows a live progress bar while your conversations are analyzed, and new results appear without a reload.
Add new document in Documents now has an Upload Files option for text files like .md, .txt, .json and .yml. Upload one to review it first, or several at once.
Add a link to a PDF as a web document and Wallu reads it, including scanned pages. Available on Premium plans and up. Web documents
Upload a picture in the Custom Avatar section of the Custom Bot page and Wallu uses it on your server - no bot token or Discord developer setup needed. Running your own custom bot? The public Wallu now stays quiet while it's online and steps in as a backup if it goes offline. Custom bot guide
Anyone can run /opt-out to have Wallu ignore their messages on every server.
/translate turns the recent conversation in a channel into an English transcript only you can see. Available on Premium plans and up, for staff with Manage Messages.
Answers sent with Send for Review now arrive as a clear report showing the conversation, the documents Wallu used and its answer.
The knowledge channel is for teaching Wallu, so it no longer replies to messages there.
Staff can right-click any message and choose Apps → Make Wallu Answer to have Wallu reply, even where it normally stays quiet. No more re-typing what's already documented - read more.
After each sync, Wallu updates the knowledge channel's topic with when it was last imported, so you know your latest posts are in.
Turn on ticket renaming and Wallu names each ticket channel after what it's about, like #ticket-4821 → #refund-request, so your ticket list is easy to scan. How it works
When a question is deleted, by its author or by a moderator, Wallu removes its own answer to it too, so no orphaned answers are left in your channels. More about cleaning up answers
Questions with no Latin letters at all were mistaken for emoji-only messages and left unanswered. They're answered normally again.
If a website you import is behind a Cloudflare captcha, the document now says so instead of failing silently. Turn off bot protection for those pages or allow Wallu through to fix it.
In channels where Wallu waits for staff first, it now checks one more time before sending, so it no longer answers a question staff just picked up.
The settings page has a search button to jump straight to the setting you need, and it works much better on phones.
Blocked roles and users can't use Wallu at all, and get a short message if they mention it. More
Tell Wallu what you want in plain language and the setup agent configures it for you - channels, FAQs, documents and settings. Meet your new onboarding buddy
Auto-updating documents (websites, Discord channels, Git repositories) now show "Updated X ago" and "Next update in ~Y" when you open them.
Set how many hours Wallu stays quiet in a ticket after handing it to staff, under Ticket System in settings.
Git repository documents can now follow any branch, not just the default one. Git repositories
When answers go to a separate answer channel, Wallu leaves a note with a link to the answer in the original channel, and you can choose to use the answer channel only when Wallu is mentioned.